Using RC4MagicPC software on a Windows PC, you can reprogram your IDs. An experienced RC4MagicPC user can complete this recovery process with ease, in a minute or two. If you are new to using RC4MagicPC, allow more time to familiarize yourself with the program. If possible, use a properly working device and explore how the program works for reading and configuring your devices, like setting DMX channels and curves on-screen.
Your PC must either learn new private IDs by reading a working device, or you can request an encrypted system ID file from RC4 Wireless. We recommend requesting your ID file and having it on hand before continuing with this procedure.
The update process is done using ID3, the Public ID that is permanently programmed into all RC4Magic devices. You must select ID3 on the device you are reprogramming. On 5-button devices, his done by holding the SetD or ID3 button while applying power. On 3-button devices, it is done by holding SetA and SetB buttons together while applying power.
With your RC4 dongle installed, run RC4MagicPC. Your dongle could be an RC4Magic Series 2 Dongle, a Series 3 XStick Dongle, or any RC4Magic Series 3 along with a CodeLoader cable.
Select the COM port for your dongle.
If you have used RC4MagicPC before, your PC will already know and be showing your private system IDs as part of the ID select button labels. For example, if your ID0 code is A9B8, the button label will be “Use ID0 / A9B8.” Your PC learns your IDs by either reading a working device, or loading an encrypted system ID file using the Load ID File button. We recommend requesting your ID file and having it on hand before continuing with this procedure.
Select the Public ID (999) by clicking Use Public ID / 999.
Select RC4Magic (2.4GHz).
Click the second tab at the top of the program window, Device and IDs. Wait for the RF system to initialize (a progress bar appears, then completes).
Your private IDs should be displayed in the boxes at the center of the screen. They should not be FFFF. If they are FFFF you must load your encrypted system ID file using the Load ID File button on the PC Com tab.
The Write Private IDs button should be visible near the bottom of the RC4MagicPC Devices and IDs tab screen. If it is not visible, download and install the latest version of RC4MagicPC. If this button is still not present with the latest software, contact RC4 Wireless for additional assistance.
Wait for the right-most blue RFc indicator to start blinking on the DMXio, indicating the RF connection is established. (This is not the LED that was blinking first, it is at the opposite end of the row of LEDs.)
Do not click Read Device. If you do, your private IDs will be replaced with FFFF — the uninitialized code currently in your blank device. If this happens, you must reload your encrypted ID file.
Click Write Private IDs. If everything is connected and configured correctly, the green bar at the bottom right will progress from left and right, and each ID programmed will be verified and marked PASS in green or FAIL in red. If any fail, repeat the process by clicking Write Private IDs again. If they continue to fail, contact RC4 Wireless for additional assistance.
Restart the DMXio by cycling power (disconnect and reconnect power).
Wait for the right-most blue RFc indicator to start blinking on the DMXio.
Click Read Device at the top right of the RC4MagicPC window. If the process was successful, your IDs will reload and be displayed. If there was a problem, your IDs may not appear correctly. In that case, contact RC4 Wireless for additional assistance.